The values that we live through our organization were instilled in us by Bill and Ann: Be honest, listen first and uncover the entire situation; Patience and persistence will usually win the day; Do the little things right and the big things will not be so overwhelming. These are the values we practice in our desire to be a HERO for our customers - every single day!
Meet Our Heroes
JOHN L. SULLIVAN
My family prides itself in creating an organization in which responsibility and rewards are shared across the company. We started small and we understand the hard work it takes to do every job at the company. Rather than a “top-down” organization, we strive to involve all the staff in achieving our vision of being the “Best!” I love spending time with my wife and children. In my free time, I enjoy golfing, biking, yoga, chess, meditation, playing piano and eating healthy food (sometimes). Thanks for getting to know us and we look forward to serving you!
Jenell loves her Pittsburgh Pirates, steak dinners and her spoiled rotten son! She enjoys the changing of seasons in Pittsburgh and helping her family business accommodate Pittsburghers as their needs change with the seasons. She’s a bright light at the business – who once even dressed as a lamp for Halloween!
Matt comes from a huge family which gives him the ability to work well with our team of Heroes. Matt loves spending time with friends, playing guitar and reading books and although he would loves living in the city, his dream vacation would be a quiet week in a cabin in a forest beside a lake.
Shaun loves living in Pittsburgh because of the colorful people he gets to meet. He’s got two beautiful kids and a loving wife who inspire him to work hard and provide great service. Shaun is a night owl who loves to play video games!
Maureen’s our morning person, who cheerfully answers your calls and listens to your problems. She describes herself as kind, friendly and organized and we agree! You can find Maureen enjoying time with her family who enjoys traveling together to Ireland!
A busy father of three, Robert loves spicy food, the Pittsburgh Steelers, working out at the gym and the Golden State Warriors. He loves interacting with our customers and getting to know them while he provides the best service. Even though he loves working at Sullivan Super Service, he does dream of living at the beach - specifically Hawaii!
Chris is true Pittsburgher who loves the Pirates, Penguins and Steelers, and all the good food that comes with the city! He enjoys spending time with his wife and three year old son and going fishing and camping. You might not guess it, but Chris is a car and driver enthusiast!
Brad, grandson of our founders and son of John L., like them, loves to fix things and help people. You can find him up late and watching Netflix or his beloved Steelers and spending time with his son. Brad loves being close with his family, but if he got the chance he'd be off to space for his greatest adventure!
Glenn is your go-to-guy for all your new furnace and air conditioning units - and he knows how to keep a family cool - he has his own family of six children and five grandchildren! Glenn loves working for our company, but when he gets time off, he enjoys playing golf, bocce and watching the Pittsburgh Pirates!
A registered Master Plumber, who was the first in Allegheny County to pass National Testing for heating, air conditioning and heat pump certification – Bob could work anywhere, but loves working at Sullivan because of the owners’ integrity and their ability to make the workplace an enjoyable place to be! 22 years on the job and he’s studied with some of the region’s most talented in the industry.
At the office, Ray is our go-to-guy for parts and keeps our warehouse stocked with parts for your home. At home, he’s the go-to-guy for his wife, two children and their dog. He loves to fish, watch the Pittsburgh Steelers and cook. Ray is always smiling and enjoys working with his teammates!
Samantha is the first on the job every morning, but she'd be the first to tell you, her job makes her a morning person. She loves seeing The Clarks play live, eating pizza and is always making her teammates laugh! Even though she loves being here with family and friends in Pittsburgh, she's always dreaming of the beach!
Nick, our youngest employee, is all about Wiz Khalifa, the Pittsburgh Pirates and pizza. His greatest inspirations are his father and grandfather, just two of the important people in his large, loud family. He loves apprenticing with us because he loves to learn new skills!