In 1964, Bill and Ann Sullivan started Sullivan Super Service from inside their home. Bill ran every call, while Ann manned the phone and kept the books. They slowly and steadily built up the business by providing quality and reliable service to their neighbors. In 1972, John L. Sullivan, one of their nine children, joined the company and helped to modernize some of their practices. While invoices were still typed on a typewriter and accounting kept in a handwritten book, the business focused on providing excellent service and they kept up with the best practices in the industry. In the 1980s they purchased a building in Braddock which became their warehouse and eventually the office. In 2015, we moved to East McKeesport to allow for expansion of our warehouse and provide office space for our growing staff. We’re proud to continue to serve Pittsburghers with the lessons taught by our founders.
The values that we live through our organization were instilled in us by Bill and Ann: Be honest, listen first and uncover the entire situation; Patience and persistence will usually win the day; Do the little things right and the big things will not be so overwhelming. These are the values we practice in our desire to be a HERO for our customers - every single day!
The mission of Sullivan Plumbing, Heating & Cooling is to be recognized by all homeowners and businesses as the ‘BEST” service provider in the Pittsburgh and Allegheny County area. We guarantee satisfaction through caring and personal service provided by a team of professional associates.