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We Are Trusted By Many Homeowners
Call Sullivan To Save The Day!
John L. Sullivan
Owner
My family prides itself in creating an organization in which responsibility and rewards are shared across the company. We started small and we understand the hard work it takes to do every job at the company. We strive to do the little things well and do so consistently. My favorite part of growing my Dad’s business is being the hero for our communities. I love to spend time with my large family, including four grown children, four grandkids and two great-grandkids. In my free time, I enjoy golfing, learning about history, biking, yoga, chess, meditation, playing piano and eating healthy food (sometimes). Thanks for getting to know us and we look forward to serving you!
Brad Sullivan
Operations Manager
Brad is a third generation Sullivan plumber who grew up working his dad and grandpa learning the trade and the Sullivan way of providing super service. I’ve been working for my family’s company my entire life and have worked every job within the company. He is a certified plumbing, heating and cooling technician. In his spare time he loves watching Pittsburgh sports and spending time with his son.
Sarah Farkas
Service Manager
Sarah loves solving problems for our customers and her position has helped her learn time management. She loves to spend time with her fiance, friends and family. In her free time, she enjoys watching movies and TV and making crafts.
Justin Terhune
Service Manager
Justin Terhune, our dedicated Service Manager, is passionate about his job and embraces the limitless growth opportunities the industry offers. When not working, he enjoys quality time with his fiancée, Kelly, and their four children. Justin thrives on the balance between rural living and the excitement of the city. He’s also a sports and dance enthusiast, with a family that loves to travel and create memorable moments.
Susan Chobanian
Accounting Assistant
Susan is an Accounting Assistant new to the industry, and she loves working alongside great people while developing her skills in patience, kindness, and understanding. When not working, Susan enjoys spending time with her family and friends, especially her husband, three stepchildren, and three grandchildren, and attending her grandchildren’s baseball and basketball games.
Amber Scott
Sales Lead Coordinator
Amber is a compassionate customer service representative who finds joy in spending time with her son, watching the Pittsburgh Penguins, playing games, and doing cross-stitch and crafts. She’s a proud owner of three cats who keep her company at home. She is known for her hard-working and patient nature, and her empathy shines through in her interactions with customers. She draws inspiration from her mother, who taught her to keep going no matter what life throws at you.
Trey Long
Camera Technician
Trey Long is a Camera Technician who combines knowledge and personality to help customers make the right decision for their homes. He has 1–3 years of experience and is engaged to his fiancée Anastasia. Trey loves spending time with his Labrador, Nova, and enjoys hunting, fishing, golfing, and gaming.
William Whalen
Customer Service Representative
William Whalen is a Customer Service Representative who brings energy and enthusiasm to every call. Brand new to the plumbing and HVAC world, he’s driven by the desire to provide excellent support to customers. William is a proud dad to four boys and spends his free time coaching baseball, listening to music, and watching movies. His biggest inspiration is his children.
Missi Anderson
Customer Service Representative
As a customer service representative, Missi loves being able to help turn a customer’s bad day into a better one. She describes herself as honest, reliable, and diligent, and enjoys traveling with her husband in her free time. She is a proud grandmother who loves Italian cuisine and the Pittsburgh Steelers!
Dakota Mock
Customer Service Representative
Dakota Mock is a customer service representative, new to the industry but bringing extensive experience in customer service. Her background has taught her effective communication and how to remain calm under pressure. Dakota’s greatest inspiration is her mother. When not working, she enjoys spending time with her boyfriend, her three children, and her family. She loves swimming and attending baseball game.
Patience Hartzelll
Customer Service Representative
Patience Hartzell is a Customer Service Representative with several years of experience in the industry. She enjoys helping customers solve real-world problems and believes in being patient and kind, knowing you never know what kind of day someone is having. Outside of work, Patience enjoys reading, crafting, spending time with her cat and dog, and spending time with her son.
Glenn Reis
Comfort Consultant
Glenn is your go-to guy for all your new furnace and air conditioning units. He understands how to make your home comfortable and safe. There is never a dull moment in Glenn’s house. He and his wife, Lori, are incredibly proud of their two daughters, four sons and eight grandkids. In his off time, Glenn loves to go to dinner with his wife, play golf, play bocce and watch the Pittsburgh Pirates!
Jamie Smouse
Call Center Manager
You’ll hear Jamie’s cheery voice on the phone. As a mother and grandmother, Jamie cherishes the time she spends with her family. When not working, she loves to go camping, laugh and spend time friends. Plus, she’s a huge football fan who loves to cheer on the Pittsburgh Steelers!
Mohamed Suliman
Software Specialist
Mohamed is a software specialist who enjoys helping his colleagues optimize software and streamline workflows. He believes that with grit and a growth mindset, he can tackle any challenge. In his free time, he plays soccer and explores the city’s boutiques and art galleries with his wife, particularly in Lawrenceville and the Strip District.
Bob Anderson
Field Supervisor
A registered Master Plumber, who was the first in Allegheny County to pass National Testing for heating, air conditioning and heat pump certification – Bob could work anywhere, but loves working at Sullivan because of the owners’ integrity and their ability to make the workplace an enjoyable place to be! 22 years on the job and he’s studied with some of the region’s most talented in the industry.
Dean Marraccini Jr.
Warehouse/Fleet Manager
Dean’s greatest inspiration is his wife because she’s a hard worker who always has time for someone in need. In his free time, he loves spending time with his wife, his friends, playing golf, bowling or playing XBox. He really enjoys getting to know the hard workers he works alongside, who no matter the size or complexity of the situation, find a way to do the job.
Matt Stanton
Warehouse Assistant
Matt Stanton is a dedicated parts runner who finds fulfillment in providing solutions that bring relief to his customers. Through his work, he’s learned responsibility and pride. Off-duty, he unwinds through golf, softball, baking, and spending time with his girlfriend. Matt loves living and working in Pittsburgh because of the great hometown pride.
Trevor Russell
Warehouse Assistant
Born in Shadyside, Trevor prefers life in the city, but his favorite sports team hails from NY – the Giants! Trevor enjoys making sure the right part gets to your home!
Marianne K.
Dispatcher
Marianne routes heroes to your home and she loves getting to know our customers and learning their stories. She believes that there’s so much to see in our world, so she loves traveling with her boyfriend to see new places and attend concerts. She hopes to one day go on an African Safari!
Beth Knapp
Dispatcher
Beth spent 22 years of service in law enforcement, so she’s used to working with heroes! Her greatest inspiration is her Aunt Jane, who worked tirelessly for everything she had and was always willing to help someone in need. Beth has been married for sixteen years and enjoys camping, riding motorcycles, and spending time with her pets.
Ken Polites
Comfort Consultant
Ken Polites is a Comfort Consultant with over five years of experience. He enjoys spending time with his two kids, Owen and Arya, and his fiancé, Jasmine. Ken values accountability and enjoys helping others solve problems. Outside of work, he enjoys kayaking, fishing, and hiking with his family.
Jordan Coleman
Camera Technician
Jordan knows hard work pays off, and he focuses on that goal each time he sets out to find the clog in a home’s sewer line. Jordan takes great pride in finding relief for homeowners who deal with the stress and mess of a clogged sewer. When not working, Jordan enjoys spending time outdoors with his fiance and two boys.
Tim Prodanovich
Camera Technician
Tim enjoys working as a Camera Technician because he gets joy from working with his hands. His work has taught him to be compassionate, caring, persistent, and to remain accountable. When he’s not helping our customers, he enjoys spending time with his family, friends, fiance and vacationing to Europe. He loves being outdoors to fish, hunt, and ride his motorcycle.
Gage Brophy
Service Technician
Gage Brophy is a Service Technician with a creative side and a passion for learning new skills. He’s brand new to the plumbing and HVAC industry and eager to build his knowledge. Gage enjoys creating music and art when he’s not working. He finds inspiration in his family and those who’ve found success through hard work.
Jamal Hicks
Service Technician
Jamal Hicks has been in the HVAC and plumbing industry for more than five years and loves that every day brings something new. He believes in treating everyone with care and understanding to meet their needs. A family man at heart, Jamal comes from a big, close-knit family and credits his parents for shaping him into the person he is today. He enjoys spending time with his girlfriend and kids, and is excited to welcome a new baby this year! Outside of work, he loves making music, gaming, and playing football.
Isaiah Harris
Service Technician
Isaiah Harris is a Service Technician originally from West Palm Beach, Florida. Isaiah is new to the service industry and loves the variety it brings. Inspired by his dad, he shows up ready to learn something new every day—and understands the importance of getting the job done. Off the clock, you’ll find him hanging out with his girlfriend and their two cats, Witten and Ella Wheeze (aka Eloise), or watching wrestling.
John Falbelli
Service Technician
John Falbelli is a dedicated Service Technician, bringing a fresh perspective as he begins his journey in the HVAC and plumbing industry with Sullivan Super Service. He’s excited to join a well-established company and serve customers across the county, meeting new people with each call. His work has taught him the value of patience and understanding. Outside of work, John enjoys spending quality time with his family and friends.
Caden Desimone
Service Technician
Caden Desimone is a Service Technician who relishes the challenges of his work in the industry, where problem-solving and continuous learning are key. His role has taught him the importance of respect, following instructions, asking questions, and self-improvement. In his spare time, Caden enjoys quality moments with his partner, family, and friends, who
Gabriel Durso
Service Technician
Gabriel Durso is a Service Technician inspired by his desire to learn skills for home care. He began his career learning from values positivity in the workplace, believing it enhances work quality. Outside of work, he enjoys hiking and maintaining his vehicles.
Lucas Gonzalez
Service Technician
Lucas Gonzalez, a seasoned Service Technician, thrives on exploring the world city by city. With years of industry experience, he relishes utilizing various trade skills and understanding multiple fields. Work has taught Lucas the importance of building strong relationships with peers. While he enjoys staying busy, he finds relaxation in playing video games.
Desimond Hicks
Service Technician
Desimond Hicks, a dedicated Service Technician from Penn Hills, Pennsylvania, finds joy in assisting those in need. Married to his high school sweetheart, he is the proud father of two children, aged 5 and 2. Desimond’s favorite part of working in this industry is providing service to people in need. Through his work, he has learned the invaluable lesson that no one person is the same.
Ryan Sapos
Service Manager
When Ryan was young he wanted to be a brain surgeon, but his work in the HVAC industry has taught him that sometimes the simplest answer is the correct one. He loves learning valuable skills and helping customers. In his free time, Ryan enjoys playing guitar, golfing, playing with his children and spending time with his wife.
Tyler Churchfield
Service Technician
Tyler’s favorite part of working at our company is working with his hands and learning to maintain all types of systems, whether it’s plumbing, HVAC, or hydronic. Through his work, he’s reminded to be patient and to plan ahead. When he’s not working, Tyler enjoys skiing, mountain biking, leatherwork, and spending time with his family.
Mark Blair
Service Technician
Mark’s favorite part of working as an apprentice is diagnosing the problem for the customer so he can quickly come up with a resolution. Originally born in Slippery Rock, has has always enjoyed the morning and doing Brazilian Jui Jitsu, as well as being outdoors. Mark loves spending time with my girlfriend and her daughter.
Daniel Ambrose
Installer
Daniel is an Installer who loves fixing things and working with his hands. He’s a Chicago Bears fan who enjoys rock and reggae music, fishing, and spending time with friends and family. He takes pride in providing excellent customer service and ensuring his clients are satisfied with his work.
Mustafa Goins
Service Technician
Mustafa Goins, a Service Technician from Homewood, finds joy in bringing happiness to others’ homes. Married with one child, he values patience and preparedness in his work, always equipped with the right tools. Outside of work, Mustafa dedicates time to learning and worship, reading, family moments, and staying active through exercise.
Ken Burns
Service Technician
Ken Burns is a dedicated family man with two children and a love for the Pittsburgh Penguins, country music, and Italian cuisine. Ken draws inspiration from his children and enjoys helping people with their problems. When off-duty, you’ll find him skiing or tending to his garden. This compassionate, resourceful, and diligent individual also has a hidden talent for playing the harmonica and appreciates the cultural diversity of Pittsburgh.
Ben Vranish
Service Technician
Ben says his favorite part of the job is meeting and developing relationships with new people. He even claims he’s married to his job! In his spare time, he loves to play music on his guitar, play video games with friends and play with his four cats and two dogs.
RaShawn Hicks
Service Technician
RaShawn is a Service Technician who takes great pride in his work. Coming from a family of athletes, he finds inspiration in their achievements. When he’s not on the job, RaShawn enjoys listening to rock and rap music and playing video games. He appreciates the freedom of experiencing something new every day at work, which has taught him valuable lessons in patience and the rewards of hard work.
Gordan Bieber
Service Technician
Gordan Bieber, a Service Technician, finds fulfillment in his work, knowing that the skills he’s acquired in plumbing and HVAC are essential for homeowners. His experience has reinforced the importance of attention to detail and continuous improvement. Beyond work, Gordan enjoys quality time with his wife and five children, including coaching wrestling and providing support to friends and family.
Nick Gibson
Service Technician
Nick Gibson works for our team as a Service Technician. He thrives on industry challenges, finding joy in problem-solving to ensure customer satisfaction. Beyond work, he unwinds through relaxation, exercise, and cherished moments with his kids. A dedicated professional and devoted family man, Nick embodies balance and expertise.
Jack Chappell
Service Technician
When not at work, you’ll find Jack working on his truck, playing with his pet cat or enjoying the view of our city skyline. His favorite part of the job is working with customers one on one to solve their problems!
Tyler John Harris
Service Technician
Tyler John Harris is a Service Technician with more than five years of experience in the plumbing and HVAC industry. He enjoys working alongside people who strive to be better today than they were yesterday and believes in honesty, transparency, and always being willing to learn. Married to his best friend, Tyler is also a proud pet parent to two cats and a snake. When he’s not working, he enjoys video games, museums, and spending time with family and friends.
Evan Heinle
Installer
Evan Heinle is an Installer who takes pride in doing the job right the first time. With several years of industry experience, Evan brings a steady hand and a strong work ethic to the Sullivan team. He’s married and enjoys hunting, fishing, camping, and tossing a frisbee in his downtime. Evan is inspired most by his mother.
Nate Parasky
Installer
Nathan Parasky is an Installer who comes from a small but loud and loving family—his mom and two sisters, who he says are the best. This is his first job in the industry, and he’s already found a passion for meeting new people and making sure customers are happy with the work completed. His greatest inspiration is his mom, who’s taught him the value of time management. When he’s not working, Nathan enjoys relaxing and playing with his dog, Zeke.
Ryan Babyok
Installer
Ryan Babyok is an Installer with 3–5 years of experience in the industry. He enjoys learning new skills and working with his hands, and believes that failure is the greatest teacher. Outside of work, Ryan spends time with his dog, Zeus, and his cat, Baijing. He also enjoys video games, watching sports, and getting outside for some fresh air and activity.
Ted Anderson
Installer
Ted Anderson is an Installer with more than 16 years in the industry. Ted takes pride in helping customers get their systems back up and running. Inspired by his parents, he approaches each day with the mindset to live life one day at a time and not stress over what he can’t control. When he’s not working, Ted enjoys spending time with his two daughters—riding bikes, hiking, doing arts and crafts, watching movies, playing games, and hanging out with friends and family.
JB Loughney
Installer
JB Loughney is a dedicated Camera Tech who brings his expertise and passion to capture the unseen. When he’s not working, JB finds joy in the thrill of skiing down slopes, navigating white water rapids, and conquering mountain trails on his bike. With a warm smile and an open heart, he embraces the opportunity to meet new people every day, finding inspiration in their stories. As a devoted husband and father of two daughters, JB strives to be a better person, guided by the love and admiration he hods for his family. He says his work has taught him that life is a journey, not a sprint, and reminds him to appreciate the moments along the way.
Jacob Devlin
Installer
Jacob is a dedicated Installer with a passion for helping others. His favorite part of his job is when he can solve a customer’s problem. His work has taught him to push through challenges and persevere to reach his goal. When not at work he enjoys spending time with girlfriend, cooking, playing video games, and exploring the many unique restaurants Pittsburgh offers.
DJ Worthy
Installer
DJ works hard for his fiance and son, Ryder, who serve as his inspiration. He loves getting to know his customers and helping them achieve comfort in their homes. When DJ’s not working, he loves spending time with his family, watching Supernatural, football and MMA.
Brandon Ickes
Installer
Brandon is a skilled Installer with a passion for helping others. He loves the stability that this industry offers and the promise of a fulfilling career. He believes the customer’s smile at the end of the hard day makes it all worthwhile. When not working, you can find Brandon cheering on the Pittsburgh Pirates and gaming on Xbox.
Jacob Bosco
Installer
Jacob is an energetic Installer who enjoys working with people. He’s a Pittsburgh Steelers fan who loves listening to country, rock, and all types of music. Jacob loves pizza and enjoys cooking in his spare time. His greatest inspiration is his father, who taught him the value of hard work and dedication. When not working, Jacob enjoys spending time with friends, hunting, fishing, playing Xbox, and working on vehicles.
Nick Prodanovich
Installer
Nick works as an Installer and loves working at our company because he gets to work with great people. He says he’s learned the value of hard work and how being lazy will get you nowhere. When Nick isn’t working, he enjoys playing softball, golfing, snowboarding, watching Pittsburgh sports, and playing with his two cats.
Lloyd Koester
Installer
Originally from Erie, Lloyd is a big fan of the Buffalo Bills, but he loves living in Pittsburgh and enjoying all the restaurants. His favorite part of the job is the “digs” on sewer installations and repairs. Lloyd describes his family as loud and fun!
Jacob Franco
Installer
Jacob’s greatest inspiration is his father and he is most proud of his service in the Marine Corps. He loves spending time with his family and two dogs. He enjoys working with his hands, using critical thinking to resolve customer issues and working directly with customers. When’s he’s not working, he loves to relax by watching movies and staying active by lifting weights and working out.
Zachary Picketts
Install Manager
Zach says his favorite part of working for our company is his coworkers and that work has taught him more life lessons than he can count. Zach is proud of his time spent in the navy and his daughter, Bryleigh. In his free time, Zach enjoys golfing.
Mark Rajakovich
Installer
Mark comes from a large family and enjoys being around friends, family two cats and his dog. He loves cheering on the Pittsburgh Penguins, singing Sweet Caroline and dreams of one day visiting Croatia!
Dan McKinney
Installer
Dan believes work should be gratifying and he loves to help families have comfortable, safe homes with a new furnace or AC. He knows it’s stressful when your system isn’t working, so he strives to be calm, helpful, and work quickly to make everything right again. When not working, you can find Dan spending time with his girlfriend, and their cats, Zoey and Boone.
Eric Thomas
Installer
Eric Thomas is a seasoned Installer from Duquesne with over a decade of experience in the HVAC industry. Passionate about continuous learning and teamwork, Eric thrives on tackling new challenges and achieving goals. Outside of work, he enjoys playing with his dog, Duke, fishing, and playing softball.
Steven Baverso
Installer
Steven Baverso works for our team as an Installer whose passion for the industry is fueled by its fast pace and the daily opportunity to expand his knowledge. Beyond work, he enjoys golfing and watching the Pittsburgh Penguins.
Caleb Stark
Installer
Caleb Stark loves working in the HVAC industry because of its boundless growth and diverse learning experiences. Fueled by the life mantra to always give 100%, his work embodies dedication and excellence. When not working, Caleb’s passions unfold in the MMA arena, gaming realms, and play sessions with his loyal Rottweiler, Bear. Inspired by the legendary Khabib Nurmagomedov, Caleb Stark is a force, both at work and in his pursuits beyond.
AC Clayton
Service Technician
AC Clayton, a skilled Service Technician, now calls Pittsburgh home after relocating from Vermont two years ago. Originally from New Jersey, he brings a wealth of experience to his work. When not installing furnace and cooling systems, AC enjoys cooking, gardening, hiking, roller skating, and woodworking. He shares his home with two beloved cats, Wednesday and Lu, who provide him with endless joy and companionship.
Kacey Burns
Installer
Kacey is a young and enthusiastic Installer who’s just starting out in the industry. He loves working in this industry because it allows him to solve puzzles and think on his feet when diagnosing issues. Kacey is a firm believer in staying focused and not losing sight of your goals, a mantra that guides him both in his personal and professional life. With his eagerness and determination, Kacey is sure to excel in his career as he continues to learn and grow.
Andrew Mello
Installer
Andrew is new to the industry and excited to grow in his role at Sullivan Super Service. Inspired by his son, he enjoys learning new skills that can enhance his life. Work has taught Andrew the value of staying humble. When he’s not installing systems, you’ll find him spending time with his family, playing video games, or hanging out with his two dogs and three cats.
Christopher Mathewson
Comfort Consultant
Christopher Mathewson is a Comfort Consultant and a friendly face who’s always ready to help. He’s brand new to the industry and excited to learn and grow with the team. Married with three kids, Christopher enjoys hiking, camping, and traveling to new places with his family. His greatest inspiration is people who choose to overcome adversity.
Jeremy Ohr
Comfort Consultant
Jeremy Ohr is a seasoned Comfort Consultant with over a decade in the HVAC industry and a 25-year veteran of the U.S. Air Force. Inspired by his mother, whom he regards as the strongest person he knows, Jeremy believes in earning success through hard work. He enjoys meeting new people and visiting historic homes throughout the area. Outside of work, Jeremy and his wife spend time with their three daughters, hunting, four-wheeling in Jeeps or ATVs, and enjoying time with their three dogs.
Chris Chough
Service Technician
Chris Chough is a service technician who joined the HVAC and plumbing industry less than a year ago, bringing a patient and determined approach to learning new skills. Originally from Cape May, New Jersey, Chris is single and enjoying life’s adventures with his dog, Millie. Inspired by his mother, he finds the greatest satisfaction in a job well done. Outside of work, Chris is just as hands-on—whether it’s playing guitar, mountain biking, skiing, cooking, gaming, or tackling home improvement projects.
Randy Lender
Service Technician
Randy is a Service Technician who enjoys learning new things every day. His biggest inspiration is his father. At home, he’s the ringleader to a lively crew: his spouse, children, four dogs, two cats, and even a snake. When he’s not learning the trade at Sullivan Super Service, you’ll find him casting a line and reeling in some quiet time on the water.
Teagan Simeone
Installer
Teagan Simeone is a new Installer who’s quickly found his groove in the trade. He enjoys staying active, moving around, and feeling accomplished after a hard day’s work. His biggest takeaway so far: show up and do your best. When he’s not on the job, Teagan’s usually gaming, working out, or hanging with his cat, Obi Ham Katnobi.