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Read From Over 600 Happy Customers

When it comes to offering you great service, you don't just have to take our word for it - read from our other delighted customers:

Overall Rating Sullivan Plumbing, Heating & Cooling

Sullivan Plumbing, Heating & Cooling
5 Star Rating
(1438 Reviews rated 5 Stars)
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Great customer service! Fast an knowledgeable

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Friendly and knowledgeable staff - always on time and efficient!

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They did a really good job! The young man was very nice and helpful.And I had a 20% coupon.

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They were efficient and explained all to me. Scott was very nice as was Matt. Scott answered all my questions . I recommend this Company highly.

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Sullivan Super Service has been great. They are there when you need them (not when they feel like showing up) and they get the job done! And they help find the best, most cost effective way to do so.

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Spring check up. Had some shut off valves replaced.

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The professionalism was outstanding and the service was spot on!

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Ryan was very professional and polite as could be.He knew his business and got right to it. I would certainly recommend Sullivan Plumbing to anyone who needs a plumber.

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I have used Sullivan for several years and am enrolled in their annual service program. Jacob and Shawn arrived as scheduled to help unclog a basement drain pipe. They were both friendly and professional and got to work quickly. They cleared the drain and cleaned up the area nicely. They were very helpful in explaining the cause of the drain backup and gave me a quote to fix the problem so it would not occur in the future. I will continue to use Sullivan for my plumbing and heating/AC needs.

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Sullivan, represented by Ryan came wearing vinyl gloves and shoe covers to inspect two air conditioning systems. Ryan and his colleague were thorough and fast. I appreciate this service.

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Late one night my son and I discovered that our water heater was streaming water out its side. I was able to shut the water heater down and realize this wasn't going to be an easy fix. I contacted Sullivan through their website and chat after hours. Agreed to have someone come out the very next morning. We were in a time crunch as we were preparing for a trip. That morning two guys came out and accessed the situation. Realizing that the heater was around twenty five years old, I wasn't surprised that it needed to be replaced. They gave me a hard quote which include changing out some supply lines and valves. While the quote seem high, I was more concern about having the project done quickly and correctly. In my business we have an expression "quick, cheap, good pick two". I picked quick and good. They replaced the water heater that day and did a very good job.

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Ryan S. arrived & quickly repaired a gas leak on my tankless water tank. Sullivan really has great technicians + fast response time !!!!!!!!

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Great job Super Sullivan!!

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Ryan S of Sullivan Super Service came to perform the seasonal checkup on my furnace & air conditioner today. Sarah had arranged the appointment and kept me informed about what time to expect Ryan. Ryan showed up on time, ready to work. He has been to my home, before, and he is always professional and courteous. I’m extremely happy to be a customer of Sullivan Super Service.

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I was very satisfied with Greg R the way he was honest and upfront about what needed to be done and cost. Maureen R was very nice on the phone and made sure she called me to let me know the plumber was on his way and when to expect him. I appreciated that.

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Greg R was very nice and knowledgeable. I would not think twice letting him into my home to do plumbing repairs. Maureen R was also very nice and made sure she called when Greg was on the way so I could expect him within 20-40 minutes and he was on time. I would recommend Sullivan Plumbing Services to all my friends.

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the Sullivan team has been a great find for just about every kind of fix from a brand new AC unit outside, a new water heater, a new downpipe and as of yesterday, being a preferred customer, I was not charged for the removal of what appeared to be a sink stopper causing a blockage that backed up into the kitchen. I called them that AM and they came out and fixed everything the same day NO APPOINTMENT. the best there is near the city of Pittsburgh. please call them if you need professional help or installation.

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I've been in my home 46 years and have had lots of plumbers. Best service I've ever had, and Ryan was the best technician ... on every level. Neat, clean, pleasant and careful. If I ever need another plumber, Sullivan would be my first option.

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Great service....just a little pricey for labor + a new garbage disposal that was installed.

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Great + quick service. Knowledgeable service technicians. Just a little pricey.

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Glenn Reis was a great help explaining every step to me, about the installation of my furnace and thermostat. He was courteous and pleasant, I enjoyed talking with him. And thanks again for the travel mugs.

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Ryan and Jake came out to replace my dryer gas pipe and cap a line at my gas meter. Both were professional and knowledgeable. Ryan was able to answer all my questions and did an awesome job. They were very pleasant. I will definitely be using them again!!

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Mark came out for my twice annual check up, this time to check my A/C and found that somehow it had become disconnected when I had a new thermostat installed over the Winter. He stayed for close to two hours until he found where the problem was and then fixed it. Been using these guys for over 20 years and will continue to do so

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Had a VERY slow drain that I could not fix myself. Called Sullivan and they were at my house 2 hours later. Identified the problem and gave me a price before starting any work. Had the drain working like new 45 minutes later. Cleaned up everything and was very professional and courteous and easy to get along with. I will be using Sullivan for all of my plumbing (and HVAC) needs in the future as well. Highly recommend!

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Great service as usual, Brandon. Thank you!

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I am very happy with the service and I am very happy that I did call when I did, nick answer all of my questions and I answer all of his questions, very honest.

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Columbia gas came on one of the coldest days in February and shut off my gas. Sullivan came out the same day gave me a reasonable quote and was able to start the work that day. The entire team was friendly and very professional. Would recommend to friends and family.

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We always deal with Sullivan Super Service! Speedy service & all the technicians our very knowledgeable! Brandon was the one we had the last time & he was very efficient, knowledgeable & solved our problem accurately & explained everything to us. I trust Sullivan Super Service & do not need to go anywhere else for plumbing, heating & air conditioning.

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Bob & Ian were friendly, courteous, knowledgeable, & professional. They spent most of their day at our house completing our new air cleaner installation and servicing our furnace and air conditioner units.

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Bob and Ian spent most of today installing our new Aprilaire air purifier. They also serviced our furnace and air conditioner. They were courteous, explained everything in detail, left the furnace room as clean as they found it, I could go on... The prices are a tad up there, but, the excellent service and positive attitude of these gentlemen make it a no brainer!

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I had Greg over to snake our line today and he was awesome. Very nice and knowledgeable. Explained everything really well and super personable. Great price for this service too. Highly recommend

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Always a pleasure working with them. Professional, on time, and helped me figure out the best options in my budget

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Great servic.E Great service!

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Sarah and Ryan were just the best! Representing the company very well!

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Ryan was just terrific! He explained everything as he went along and just did a great job! Will ask for him again! Serve call from their offices was also very professional! They made the unpleasant reason for being here very pleasant indeed!

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Greg came fast to help "Super Greg" very very patient and understanding I will call again no doubt!Professional!!!

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Completely satisfied with the work done. Timely, honest, friendly, great people.

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I cannot thank Sullivan enough! Matt was so courteous and attentive to keeping me in the loop every step of the way! Scott, Tom, Jake, Jack, and Jim were all so kind, informative, and helpful! This was such an unexpected financial burden and the whole company was willing to work with me and provide me with the best service and as cost effectively as possible! I seriously was so impressed with the customer service all the way down to the financing (I think Maureen) couldn’t be happier with the work and the people. Thank you all!

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We have been a part of the Sullivan family for 18 years now. The techs are knowledgeable and explain your opinions. We know our home is in good hands with Sullivan

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We love Sullivan! We have been with them for 18 years now. Laura is our newest tech and she does great work . They always give us options and do the job same day so no waiting around and they get it right the first time. We feel like family ?

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We love Sullivan! We have been with them for 18 years now. Laura is our newest tech and she does great work . They always give us options and do the job same day so no waiting around and they get it right the first time. We feel like family ️

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Scott D was wonderful! He was very knowledgeable and explained everything he did. He wasn't pushy and understood what we needed and got it done!

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Nick was fantastic to discuss my project. While we did not use Sullivan for this, Nick has earned my trust. I look forward to the possibility of working with him in the future. Maureen was extremely pleasant and accommodating.

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thorough service as usual and fast response to my service request

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My husband and I are extremely satisfied with the prompt, thorough service we received today on our two sink hook ups with Sullivan. Ryan S and Bob A were professional, proficient and left the work areas in perfect condition. We will be calling them for any future plumbing needs.

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Ryan Storer arrived at my house about 20 minutes after I called and had the problem fixed in 10 minutes. Ryan is one of the most pleasant service persons I have ever met in my 60 years. This is the second time he has been here and I would request him every time if I could!

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Heating, Plumbing and cooling

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I am very pleased with the entire experience. Glenn knows his business and made all aspect easy to understand.

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I have used them for both plumbing and hvac. They arrive quickly and are honest and upfront about costs!

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The service was quick and the servicemen were informative and super nice. I had a very serious sewage issue and though it was expensive, they kept me informed the entire process of what was being done, why it needed to be done, and how much it was going to cost. It was a necessary, though unpleasant expense, and after seeing how hard they all worked, I realized it was worth the money invested. I appreciated the crew so much and I would highly recommend them in the future. Thank you to All who helped me through this unpleasant sewage experience and made it a little less painful.

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Ryan and Maureen were both great, helpful, courteous! Good experience.

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Maureen was friendly and very helpful. She arranged for a technician to come out to fix the garbage disposal that day. Fifteen minutes later Ryan S. arrived. and ten minutes later the disposal was working! Ryan is the most pleasant service person I have ever met. His great personality and cheerful smile really put a positive spin on my day. Thanks Ryan!

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Service was prompt, fair, informational and all around a great experience!

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The service was exceptional. Ryan S. was great, honest and forthcoming. Sarah W. Was very courteous and helpful as well.

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Wonderful service. Prompt when called and do the job right the first time

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Had a backed up main in the basement. Guys came the same day as call and worked for 2.5 hours to snake drain, test downspouts and we finally found my clean-out which was in the room under the porch and partially cemented over. That's where the clog was. They unclogged the drain and re-capped the clean-out. They provided different options for me to consider and were professionals front to back. Would call them back in a heart beat.

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Glenn was great! He's very knowledgeable, responds to your messages in a timely manner, and personally came out to review his team's work when we had a new boiler installed.

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Ryan is an excellent worker as a Sullivan Service employyee. Sullivan should be very proud to have someone of his caliber working for them. Ryan has work for me on previous projects providing the same professionalism. I would recommend him for future oppotunities.

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Ryan was very helpful with the repairs to my bathtub. He assessed exactly what needed to be done and explained how he would approach the necessary tasks to complete the work. I found the work to be rather tedious since is was in close quarters but Ryan had very little problem in getting the job done. He cleaned up after he was finished and thanked me for allowing him to do the work as representative of Sullivan Service Team. I would recommend Ryan to perform any sort of work for me due to his work ethnic, his politeness and respect for his company.

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Nick came to fix a problem with the plumbing. Always happy with Sullivan. Great work.

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Fast, knowledgeable, polite and affordable. My plumber from Sullivan was everything I was hoping for and more. He diagnosed the problem swiftly, came up with a reasonable and coat effective solution within minutes and finished his work. I have nothing but good things to say about this company and I thank my technician, Ryan S., for a job well done.

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Maureen in the office was very nice and helpful Gregg the technician opened our drain in minutes We had another company open this same drain and when they left we would still get some water in the floor. Now it is nice and dry. I’ll be call Sullivan Super Service from now on

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Did a great job diagnosing a problem with a drain, and didn't charge me for what didn't work. Would (and will!) call them again.

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Knowledgeable plumbers that do great work. They were very helpful when they walked me through how to shut my water and gas off to my hot water tank at 10 o’clock at night on the phone. Ryan & Erica came the next day promptly and installed a new hot water tank for me. They cleaned up and was very careful carrying my old hot water tank out of my house; no mess. I recommend them.

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Thank you for the prompt service! Scott and Lloyd were friendly polite and professional. Explain the options available and we're able to remedy sewer problem within 45 minutes. Would definitely recommend to anybody needing drain services. Five stars for both service and price. Thanks again! Glenn

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The technician, Ryan, was prompt, personable and competent. I would use their company again.

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Had a very pleasant conversation with Maureen, she was extremely helpful and setting me up with a technician because my furnace quick working. Brandon was the technician that came over to my house he was very polite and informative. He got my furnace up and running in no time , Thank You Sullivan Super Service for two Top Quality Personnel that you have in your staff. If I need you again, I will absolutely give you another call.

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Scheduling an appointment was very easy, and the rep was very kind and responsive. Scott and Jason were extremely helpful when they came to my house. They took the time to make sure I understood the system in my house and options for future repairs and maintenance. They were kind and courteous. I highly recommend.

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Laura our service technician did a great job assessing our plumbing issues. Scott our camera technician did a fantastic job. Great customer service from both parties. Provided a good estimate and explanation of the problem and came up with multiple solutions, all varying in price. I felt like I had options and understood the issue at hand.

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I highly recommend Bob Anderson!! Absolutely exceptional service, he came and is very polite, courteous and timely. I fully trust his work and will use him every time. I tell all my friends and family about Bob and Sullivan Super Service!! A

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Could not recommend Bob Anderson enough! Superb technician! I recommend to all my friends and family! Timely, courteous and professional. Ask for Bob every time!!

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My furnace has never been so quiet or ran so efficient until having Sullivan, HVAC guy's work on it.. Definitely one of the best yet, I highly recommend them!

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SSS is exceptional in its knowledge, quality of work, and customer service. We couldn't be more pleased with the people who have helped us. They are honest, kind, and fun to have around. They do their best for their customers and that's a rare thing to find today. Glenn R and Brandon S should be cited in particular for their care and concern in making sure all was done right. We look forward to a continued relationship with you in the future.

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My plumbing situation turned out to be way more complicated than initially thought. These guys spent so much time at my house and didn't leave until the job was finished at 8:15 PM! This was a very frustrating 24 hours and they really helped make a bad situation better. Their calm and positive demeanor was much appreciated as well.

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Brandon, was very professional, prompt, and he made sure that I understood the work that he needed to perform. Brandon, cleaned up after the work he done and explain how everything worked afterwards. I appreciate how fast the service call was dispatched to repair my furnace. I'm a very happy and satisfied customer, my furnace never ran so quiet and efficient. Thanks guys!

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Nick H. came to do a furnace check for me. It was just routine. He is extremely courteous and professional. He answered my questions. He was one of the original workers who came and installed my furnace. Everyone at Sullivan has been extremely professional and nice. He is a model employee and they are lucky to have him working for them.

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BobAnderson has been to our house twice this year. Once for a plumbing problem and the other for boiler maintenance. He is a very professional, thorough individual and makes sure that everything is working correctly. Bob is a super nice guy and a pleasure to work with. On 1-6-20 a technician came to my house to repair my toilet. He initially stated perhaps we should replace the toilet because the internal parts were very expensive. When I told him they were not, he then told me he could discount the work and give me various figures and went all the way down to $190.00--best price--EVEN THOUGH I HAD A SERVICE CONTRACT. The part[s] in question ran from $11.00 to $17.00 on Amazon. So in effect I was charged around $175.00 for 5 to 10 minutes labor, even though I had a service contract. While the service technician was very nice I believe he was trained to be disingenuous--my opinion--since this same scenario played out with another plumbing firm I used. I changed from them when they told me an a/c part cost $300.00 when I found the same part on the internet for $29.00. Sullivan Super Service is a friendly and responsive company with excellent service. But utilizing a service contract with them is a waste of money in my opinion. For example, a year ago I had a plumber do the same work on an upstairs bathroom and charged $160.00--without a monthly service contract. I did not use them again as I wanted an all inclusive company for plumbing heating and a/c. I am very disappointed in today's charge and I have cancelled my contract with Sullivan and explained my concerns with them via phone.

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Not familiar with Sullivan so I was a bit skeptical, Nick one of the technicians was able to quickly and neatly clear our main drain. He was very knowledgeable as well as friendly and I would refer him to anyone. Thanks Sullivan and Nick for making this a painless experience.

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This was the first time I ever used Sullivan's Service and will probably be a customer from now on. The service tech's were knowledgeable, polite, and efficient. They will diligent in their service to ensure my total satisfaction. I could tell by their work ethic that they took pride in their job.

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Excellent Service. My problem was immediately addressed the same day I called and the problem was fixed.

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Had some severe plumbing issues and Jake F. solved them promptly and professionally on a Friday. He was very pleasent to work with as well. This is the 3rd or 4th visit from Sullivan for various issues and all the techs have been phenomenal. Good employees make the company - not the other way around - so it's no wonder these guys do a lot of business. I recommend them every chance I get.

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Had some severe plumbing issues and Jake F. solved them promptly and professionally on a Friday. He was very pleasent to work with as well. This is the 3rd or 4th visit from Sullivan for various issues and all the techs have been phenomenal. Good employees make the company - not the other way around - so it's no wonder these guys do a lot of business. I recommend them every chance I get.

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Nick contacted me before arriving to let me know when to expect him. He diagnosed problem provided an estimate and professorial performed work. Highly recommend Sullivan and Nick.

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I guess I couldn't post another review, I did post one about a month ago. I give an 5 star all the way

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I had several faucet problems and Ryan came out 12/30, gave me the estimate. I agreed and he repaired and replaced everything he quoted. Sullivan has done several other jobs for me and I've always been quite pleased, as I was this time.

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Ryan S. was fantastic - as we have come to expect from Sullivan!

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Jake arrived on time and made a great job. He solved the drain problem. He is also so friendly and nice guy. Thanks for everything and all the information. I appreciated it.

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Ryan the tech was great. Knowledgeable, friendly and effective. He diagnosed the problem and then solved it in no time.

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The service person was very knowledgeable and helpful.

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I had a very difficult-to-diagnose issue with an uncommon boiler going kaput. Brandon worked with me and included me in the thought process for diagnosis and was open to ideas for solutions in a very collaborative and mutually respectful manner. I really appreciate that.

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Scott and Matt came out quickly after my call to Sarah this morning. This was actually the second time we had to call for the same clogged sewer line. After clearing the line one more they found a second broken section of the line. Scott sent me an estimate that I can send to the insurance co to get this repaired correctly. They are always friendly and efficient. I would never think about calling anybody else except these guys for service. Thanks Sullivan Super Service!

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Excellent Service. Full disclosure of work and costs. Work done efficiently and without issues. Bob and Maureen were very easy to work with. Will call them again for future work.

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I had Sullivan give me a bid on an AC and furnace replacement. Glenn was extremely thorough in his inspection of our house, offered multiple options and explained the tradeoffs between them. Prices were in line with the other bids that I got, but Glenn was much more thorough than most of the others. Would definitely recommend to anyone replacing a furnace or AC.

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We had old lines that were failing. Spoke to Scott who set up the replacement of the lines. Sarah W communicated the info for replacement and Mark B and Matt F did the work. They did an excellent job. It went smoothly. All persons at Sullivan were delightful to work with. I would recommend they highly.

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Great service and professional employees. Sullivan is my go to company for all things plumbing!

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Last week I had some major plumbing work done by Matt and Ryan. They were both very polite and informative. While the price was alittle high, you get the type of service you pay for. A week later, I had a question about resetting the toilet which I did myself, as I had other work I need to do before the toilet was put in place. I called Sullivan Plumbing at 11am, and they had Ryan there by 3pm! Ryan assured me that there was no issue. I signed up for their service plan as I really liked how they did business!! Good Job guys!!

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SSS is very detail oriented. They have the customers best interest in mind. If you had equipment installed by another company and are now working with SSS, be sure to ask SSS to make sure your equipment is hooked up and is operating the way the machine is designed to operate. Our old furnace was not performing the way it should and ultimately failed. SSS replaced it for us.

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I have been on a service plan with Sullivan for the past 2.5 years. They are absolutely phenomenal! Excellent customer service. Very reliable and easy to work with. I had another positive experience today.

See All Reviews

Thank you so very much for your prompt, efficient, and dependable service.

Mary Sue from North Braddock

We have always been pleased with Sullivan’s work and assistance in time of need.

Pat from Dravosburg

Wants to thank everyone for their help! Everyone was great and she is more than satisfied.

Carolyn from Stanton Heights

Thank you for connecting my rain barrel. I appreciate your company volunteering to help accomplish this project.

Dorothy from Forest Hills

We are always really impressed with all aspects of service.

Mimi from Sq. Hill

I’ve been a customer for over 20 years and the service with Randy and Brad is great!

John from Squirrel Hill

Donna’s help is better than excellent. All technicians over all past visits have been super.

Charles from McCandless

Outstanding team effort from sales and installation

John from Forest Hills

Sullivan Plumbing is the Best in so many ways. You have helped us a lot. Your techs are super “across the board”.

Anonymous

I am very pleased with the technician and his explanation about my plumbing problem, no other plumber has ever done this. I have had at least 20 plumbers in the past 50 years.

Irene from Pittsburgh and Allegheny County

Dear Mr. Sullivan,
This letter is to acknowledge the professional and friendly service I received from your employees, Brad and Mark in my home the morning of June 5th. They arrived within two hours of my call on a clogged kitchen sink drain. They worked quickly and yet not hurriedly. I explained that I had a competitor in two months earlier for the same problem and that I called them this time but they could not do the work until the next day. So I saw your ad in the Yellow Pages and decided to give you a try. John Sullivan was very helpful on the phone and scheduled the visit. The boys came in and completed the work and left my kitchen the same way they found it, clean. Which is more than I can say for the competitor from the earlier visit.

They took the time to explain my options. They did a good job explaining the benefits of using the enzyme product to open old iron pipe and I purchased that product on top of the service call.

I think these mean are an asset to your company and should be acknowledged for doing what is seldom found, providing knowledgeable and friendly service.

Mark from Bethel Park

Dear Mr. Sullivan,
I am writing this letter to let you know how very please I am with the new furnace Bob installed for us. It works wonderfully.

Also, I am not in the habit of letting my mother be at home alone when someone is coming into our home to do any kind of repair but I felt so at ease with Bob that I was very comfortable with her being there by herself. The saved me from taking 2 vacationd days off.

Again, the work was excellent, Bob was wonderful and the price was right.

Phyllis from N. Braddock

For all your plumbing, heating and air conditioning needs in Pittsburgh and Allegheny County, call Sullivan Super Service today.

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