When it comes to offering you great service, you don't just have to take our word for it - read from our other delighted customers:
We've been doing business with Sullivan for more than two decades, and their professional and polite service people continue to perform in a quality manner. And I love that they wear shoe covers while in your home. The company truly makes an effort to get a rep to your home asap. They've done A to Z projects for us--gas line replacement, new faucets, new disposal, new ac condensers, fixing sink and toilet malfunctions, sump pump motor replacement, and on and on. I don't trust any other HVAC company to do our work. The other important comment is that their phone reps are also polite, friendly and knowledgeable. If the service rep is running late, generally you'll get an alert call. I highly recommend Sullivan.
Ryan knows his job and did fast and right.
Once again, a plumber from Sullivan Super Service provided prompt, well done, professional service in our home. Nick was knowledgeable about the ins and outs of working with the water company during our recent work and even checked back after the water company completed some repairs of their own on the same day. The office staff coordinated communications during the day so we were all on the same page. Like some clothing styles are called "business casual" Sullivan Super Service employees are "business personal." All the right work is done professionally with the personal touch that makes me feel like I received full value for the service I received. ***** ** *** *******
As always, they called while on their way, arrived on time, explained their findings and proposed solutions for any problems.
Bob A. was very friendly and courteous and respectful of my property.
As usual, Ryan did a terrific job.
How well they treat you and explain what has to be done and how much it will cost. They do great work and reliable
Nick H was awesome he explained everything to my husband and I he went over priced with us he was way beyond helpful we were very satisfied with the work him and Ben did for us along with a great personality and very professional I would highly recommend Sullivan Super Service to anyone who needs any type of plumbing done
I am always please with the annual service of AC/furnace. I'm exceptionally pleased with the work Nick and Ian did to redo the plumbing in my basement for the laundry set up. They were efficient, pleasant to work with, and did exceptional work - ensuring everything was done correctly before leaving.
I'm always pleased with their annual AC/furnace checks. Recently had work done to update plumbing/laundry in basement and was exceptionally pleased with work by Nick and Ian - explaining the work & process, working efficiently and effectively, and ensuring all was in working order before departing. Cleaned up area and communicated thoroughly. Very pleasant experience and appreciated the discount pricing.
Ryan Was On Time, Fast, Neat and Did A Very Good Job
Bob A was totally professional; knowledgeable, clean, and very helpful. As always, a great experience with Sullivan's people.
Excellent customer service! Tech was extremely friendly and helpful. Did a great job - was efficient and knowledge. Would definitely recommend and use again!
Very respectful of social distancing. Kept me informed by phone that they were coming to do my check up. Love this service. Twice a year so no worries. Thank you for servicing my home for years. Mary Helen Fedak
I had a broken pipe between my garage my basement that caused water in both areas, I thought it would be expensive to fix. I have always used Sullivan once again they corrected it by replacing the damaged pipe quickly. The best part was the surprise that it was not expensive to do. Once again, THANK YOU SULLIVAN. Your "service technician Greg R." does GREAT work is very personable. I'm glad I chose Sullivan over 20 years ago have continued to use them for my plumbing, furnace A/C.
Bill S***** Greg was exceptional. He called me ahead of time to let me know he was on his way. Needed some plumbing work done. Friendly, knowledge of his trade. Best thing I ever did was get the Service Contract from Sullivan. Convenient, reasonable, always available when you call. Installed my new faucet, friendly. Would refer them to anybody for Heating/AC and Plumbing needs. Thanks Greg, Maureen and the team.
Great response time. Very friendly and very professional. Took time to explain everything.
Using Sullivan for over 10 years. Service has always been great.
Great service as usual, using Sullivan for over 10 years.
Scott was excellent. He explained everything they would do so we would understand it
Very efficient. Never disappoints.
Responded within an hour. Diagnosed issue. Presented estimate at a fair price. Did a beautiful job. I highly recommend.
Nick did a great job, professional and courteous. I have been using Sullivan for two years and planning to use in future.
Ryan was very professional & friendly. He explained everything. His work was excellent replacing a leaking pipe. Thank you.
Nick performed our new AC unit. He was quick, efficient and friendly. he gave us information about what we might need to do next and we might need to keep an eye on and I really appreciate his time. Our dog also liked him. ??
Prompt service. Technician was knowledgeable, courteous and answered my questions.
AGAIN Ryan my tech was professional and knowledgeable and thorough. My experience could not have been better. Scheduling with this company (Kat) was accommodating with a time which was good with my availability..
BOTH Ryan and Kat gave me outstanding first rate service! RYAN was professional and knowledgeable and answered all questions I had in detail.
I was unable to be at home when Ryan was there, but I did talk to him. I am happy with the service and the explanation of what he did. Thank you
The service was timely (same day) and the worker was good, knowledgeable and courteous.
Service performed as requested. Good price, friendly and professional employees.
Best HVAC company in Pittsburgh. Have dealt with this company for 20 years. Jack, Maureen each get an A . Prompt, quality service.
Sullivan tech was very professional an time of this virus. He was wearing gloves and ensure me his will keep his distance while he did his work. He did a great job without any contact and answers all my questions.
Wonderful service. As usual.
Great energy! Great information! On time!
I've always been able to count on Sullivan Service. Ryan and his team were able in these trying times to do the work with efficiency and minimal direct interaction.
Great customer service! Fast an knowledgeable
Nick did our routine spring maintenance check and worked efficiently, knowledgeably and courteously.
We have had a contract with Sullivan for more than six years and I am grateful for their continued attentiveness and excellent service. Highly recommended.
Scott was the agent that came to my house. While he was unable to fix my clog (due to my pipes being crushed, as shown by his camera), he was a pleasure to work with. He carried an excellent conversation, demonstrated a tremendous work ethic, and tried everything possible to fix my problem. We even discussed possible solutions for Sullivan to fix for me and my drainage issues, and I am planning on taking them up on this. Thank you Sullivan and Scott for the great effort. I look forward to working with you in the future.
Honest and Awesome, on time every time, no worry, no hurry.
Friendly and knowledgeable staff - always on time and efficient!
Sullivan super service was at my home for a leak in the furnance. MARK the tech was very honest. Issue was fixed in 5 minutes. Will call them again very honest company. Thanks again
They did a really good job! The young man was very nice and helpful.And I had a 20% coupon.
Bob once again did an excellent job with our season system check up. He is (and all of the technicians are) professional, considerate, efficient and knowledgeable.
They were efficient and explained all to me. Scott was very nice as was Matt. Scott answered all my questions . I recommend this Company highly.
Sullivan Super Service has been great. They are there when you need them (not when they feel like showing up) and they get the job done! And they help find the best, most cost effective way to do so.
Sullivan Super Service was very professional and helpful from the customer call to the service technician. Bob A. was great and very knowledgeable of the required work. He went over the process and gave a quote to cover the work before beginning. It was a difficult job, but Bob made it look very easy and gave me some helpful tips as well. I will definitely recommend Sullivan and Bob to friends and family. It was a great service for a reasonable price. Thanks again for the help. It was really appreciated.
Spring check up. Had some shut off valves replaced.
The professionalism was outstanding and the service was spot on!
Ryan was very professional and polite as could be.He knew his business and got right to it. I would certainly recommend Sullivan Plumbing to anyone who needs a plumber.
I have used Sullivan for several years and am enrolled in their annual service program. Jacob and Shawn arrived as scheduled to help unclog a basement drain pipe. They were both friendly and professional and got to work quickly. They cleared the drain and cleaned up the area nicely. They were very helpful in explaining the cause of the drain backup and gave me a quote to fix the problem so it would not occur in the future. I will continue to use Sullivan for my plumbing and heating/AC needs.
Sullivan, represented by Ryan came wearing vinyl gloves and shoe covers to inspect two air conditioning systems. Ryan and his colleague were thorough and fast. I appreciate this service.
Late one night my son and I discovered that our water heater was streaming water out its side. I was able to shut the water heater down and realize this wasn't going to be an easy fix. I contacted Sullivan through their website and chat after hours. Agreed to have someone come out the very next morning. We were in a time crunch as we were preparing for a trip. That morning two guys came out and accessed the situation. Realizing that the heater was around twenty five years old, I wasn't surprised that it needed to be replaced. They gave me a hard quote which include changing out some supply lines and valves. While the quote seem high, I was more concern about having the project done quickly and correctly. In my business we have an expression "quick, cheap, good pick two". I picked quick and good. They replaced the water heater that day and did a very good job.
Ryan S. arrived & quickly repaired a gas leak on my tankless water tank. Sullivan really has great technicians + fast response time !!!!!!!!
Great job Super Sullivan!!
Ryan S of Sullivan Super Service came to perform the seasonal checkup on my furnace & air conditioner today. Sarah had arranged the appointment and kept me informed about what time to expect Ryan. Ryan showed up on time, ready to work. He has been to my home, before, and he is always professional and courteous. I’m extremely happy to be a customer of Sullivan Super Service.
I was very satisfied with Greg R the way he was honest and upfront about what needed to be done and cost. Maureen R was very nice on the phone and made sure she called me to let me know the plumber was on his way and when to expect him. I appreciated that.
Greg R was very nice and knowledgeable. I would not think twice letting him into my home to do plumbing repairs. Maureen R was also very nice and made sure she called when Greg was on the way so I could expect him within 20-40 minutes and he was on time. I would recommend Sullivan Plumbing Services to all my friends.
the Sullivan team has been a great find for just about every kind of fix from a brand new AC unit outside, a new water heater, a new downpipe and as of yesterday, being a preferred customer, I was not charged for the removal of what appeared to be a sink stopper causing a blockage that backed up into the kitchen. I called them that AM and they came out and fixed everything the same day NO APPOINTMENT. the best there is near the city of Pittsburgh. please call them if you need professional help or installation.
I've been in my home 46 years and have had lots of plumbers. Best service I've ever had, and Ryan was the best technician ... on every level. Neat, clean, pleasant and careful. If I ever need another plumber, Sullivan would be my first option.
Great service....just a little pricey for labor + a new garbage disposal that was installed.
Great + quick service. Knowledgeable service technicians. Just a little pricey.
Glenn Reis was a great help explaining every step to me, about the installation of my furnace and thermostat. He was courteous and pleasant, I enjoyed talking with him. And thanks again for the travel mugs.
Ryan and Jake came out to replace my dryer gas pipe and cap a line at my gas meter. Both were professional and knowledgeable. Ryan was able to answer all my questions and did an awesome job. They were very pleasant. I will definitely be using them again!!
Mark came out for my twice annual check up, this time to check my A/C and found that somehow it had become disconnected when I had a new thermostat installed over the Winter. He stayed for close to two hours until he found where the problem was and then fixed it. Been using these guys for over 20 years and will continue to do so
Had a VERY slow drain that I could not fix myself. Called Sullivan and they were at my house 2 hours later. Identified the problem and gave me a price before starting any work. Had the drain working like new 45 minutes later. Cleaned up everything and was very professional and courteous and easy to get along with. I will be using Sullivan for all of my plumbing (and HVAC) needs in the future as well. Highly recommend!
Great service as usual, Brandon. Thank you!
I am very happy with the service and I am very happy that I did call when I did, nick answer all of my questions and I answer all of his questions, very honest.
Columbia gas came on one of the coldest days in February and shut off my gas. Sullivan came out the same day gave me a reasonable quote and was able to start the work that day. The entire team was friendly and very professional. Would recommend to friends and family.
We always deal with Sullivan Super Service! Speedy service & all the technicians our very knowledgeable! Brandon was the one we had the last time & he was very efficient, knowledgeable & solved our problem accurately & explained everything to us. I trust Sullivan Super Service & do not need to go anywhere else for plumbing, heating & air conditioning.
Bob & Ian were friendly, courteous, knowledgeable, & professional. They spent most of their day at our house completing our new air cleaner installation and servicing our furnace and air conditioner units.
Bob and Ian spent most of today installing our new Aprilaire air purifier. They also serviced our furnace and air conditioner. They were courteous, explained everything in detail, left the furnace room as clean as they found it, I could go on... The prices are a tad up there, but, the excellent service and positive attitude of these gentlemen make it a no brainer!
I had Greg over to snake our line today and he was awesome. Very nice and knowledgeable. Explained everything really well and super personable. Great price for this service too. Highly recommend
Always a pleasure working with them. Professional, on time, and helped me figure out the best options in my budget
Great servic.E Great service!
Sarah and Ryan were just the best! Representing the company very well!
Ryan was just terrific! He explained everything as he went along and just did a great job! Will ask for him again! Serve call from their offices was also very professional! They made the unpleasant reason for being here very pleasant indeed!
Greg came fast to help "Super Greg" very very patient and understanding I will call again no doubt!Professional!!!
Completely satisfied with the work done. Timely, honest, friendly, great people.
I cannot thank Sullivan enough! Matt was so courteous and attentive to keeping me in the loop every step of the way! Scott, Tom, Jake, Jack, and Jim were all so kind, informative, and helpful! This was such an unexpected financial burden and the whole company was willing to work with me and provide me with the best service and as cost effectively as possible! I seriously was so impressed with the customer service all the way down to the financing (I think Maureen) couldn’t be happier with the work and the people. Thank you all!
We have been a part of the Sullivan family for 18 years now. The techs are knowledgeable and explain your opinions. We know our home is in good hands with Sullivan
We love Sullivan! We have been with them for 18 years now. Laura is our newest tech and she does great work . They always give us options and do the job same day so no waiting around and they get it right the first time. We feel like family ?
We love Sullivan! We have been with them for 18 years now. Laura is our newest tech and she does great work . They always give us options and do the job same day so no waiting around and they get it right the first time. We feel like family ️
Scott D was wonderful! He was very knowledgeable and explained everything he did. He wasn't pushy and understood what we needed and got it done!
Nick was fantastic to discuss my project. While we did not use Sullivan for this, Nick has earned my trust. I look forward to the possibility of working with him in the future. Maureen was extremely pleasant and accommodating.
thorough service as usual and fast response to my service request
My husband and I are extremely satisfied with the prompt, thorough service we received today on our two sink hook ups with Sullivan. Ryan S and Bob A were professional, proficient and left the work areas in perfect condition. We will be calling them for any future plumbing needs.
Ryan Storer arrived at my house about 20 minutes after I called and had the problem fixed in 10 minutes. Ryan is one of the most pleasant service persons I have ever met in my 60 years. This is the second time he has been here and I would request him every time if I could!
Heating, Plumbing and cooling
I am very pleased with the entire experience. Glenn knows his business and made all aspect easy to understand.
I have used them for both plumbing and hvac. They arrive quickly and are honest and upfront about costs!
The service was quick and the servicemen were informative and super nice. I had a very serious sewage issue and though it was expensive, they kept me informed the entire process of what was being done, why it needed to be done, and how much it was going to cost. It was a necessary, though unpleasant expense, and after seeing how hard they all worked, I realized it was worth the money invested. I appreciated the crew so much and I would highly recommend them in the future. Thank you to All who helped me through this unpleasant sewage experience and made it a little less painful.
Ryan and Maureen were both great, helpful, courteous! Good experience.
Maureen was friendly and very helpful. She arranged for a technician to come out to fix the garbage disposal that day. Fifteen minutes later Ryan S. arrived. and ten minutes later the disposal was working! Ryan is the most pleasant service person I have ever met. His great personality and cheerful smile really put a positive spin on my day. Thanks Ryan!
Service was prompt, fair, informational and all around a great experience!
The service was exceptional. Ryan S. was great, honest and forthcoming. Sarah W. Was very courteous and helpful as well.
Wonderful service. Prompt when called and do the job right the first time
Had a backed up main in the basement. Guys came the same day as call and worked for 2.5 hours to snake drain, test downspouts and we finally found my clean-out which was in the room under the porch and partially cemented over. That's where the clog was. They unclogged the drain and re-capped the clean-out. They provided different options for me to consider and were professionals front to back. Would call them back in a heart beat.
Thank you so very much for your prompt, efficient, and dependable service.
We have always been pleased with Sullivan’s work and assistance in time of need.
Wants to thank everyone for their help! Everyone was great and she is more than satisfied.
Thank you for connecting my rain barrel. I appreciate your company volunteering to help accomplish this project.
We are always really impressed with all aspects of service.
I’ve been a customer for over 20 years and the service with Randy and Brad is great!
Donna’s help is better than excellent. All technicians over all past visits have been super.
Outstanding team effort from sales and installation
Sullivan Plumbing is the Best in so many ways. You have helped us a lot. Your techs are super “across the board”.
I am very pleased with the technician and his explanation about my plumbing problem, no other plumber has ever done this. I have had at least 20 plumbers in the past 50 years.
Dear Mr. Sullivan,
This letter is to acknowledge the professional and friendly service I received from your employees, Brad and Mark in my home the morning of June 5th. They arrived within two hours of my call on a clogged kitchen sink drain. They worked quickly and yet not hurriedly. I explained that I had a competitor in two months earlier for the same problem and that I called them this time but they could not do the work until the next day. So I saw your ad in the Yellow Pages and decided to give you a try. John Sullivan was very helpful on the phone and scheduled the visit. The boys came in and completed the work and left my kitchen the same way they found it, clean. Which is more than I can say for the competitor from the earlier visit.
They took the time to explain my options. They did a good job explaining the benefits of using the enzyme product to open old iron pipe and I purchased that product on top of the service call.
I think these mean are an asset to your company and should be acknowledged for doing what is seldom found, providing knowledgeable and friendly service.
Dear Mr. Sullivan,
I am writing this letter to let you know how very please I am with the new furnace Bob installed for us. It works wonderfully.
Also, I am not in the habit of letting my mother be at home alone when someone is coming into our home to do any kind of repair but I felt so at ease with Bob that I was very comfortable with her being there by herself. The saved me from taking 2 vacationd days off.
Again, the work was excellent, Bob was wonderful and the price was right.
For all your plumbing, heating and air conditioning needs in Pittsburgh and Allegheny County, call Sullivan Super Service today.